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999 is a number that we all know, children from a young age are taught to call 999 if there is an emergency, but do you know when you should call 101 instead.

Every year we receive over 230,000 999 calls, this figure is increasing year on year. A proportion of the calls received are not an emergency and are not appropriate for 999 this can prevent a genuine 999 call for help being answered in the appropiate time.

Advice for calling 999.

Call when its an emergency.

A crime is being committed.

Someone suspected of a crime is nearby.

When there is a danger to life.

When violence is been used or threatened.

Often people panic they remember the 999 number and call it. We are here 24/7 365 days a year to help you, but if its identified as being a non-emergency you will be asked to call 101. We understand how upsetting a crime or anti-social incident may be, but please help us keep the 999 lines free for emergencies. You can also use our online reporting form on our website or contact us via our live chat facility which is 24/7

https://www.staffordshire.police.uk

This could be to report a crime that is not in progress, or has not just happened or to seek advice.