Council Housing Services Satisfaction Survey

Stoke on Trent City Council has asked BMG Research to conduct a postal survey among council tenants.

The surveys will be sent to a random sample of 2,500 households from February 2013.

If tenants complete a survey they will be entered into a prize draw to win £50 in Potteries Centre vouchers.

This is a chance for residents to tell the council what they think about council housing services so that improvements to services can be made.

Questions are asked around housing and services; contact with the landlord; communication and information; antisocial behaviour and repairs and maintenance.

If customers would like to talk to anyone at BMG about the survey, please call the free helpline on 0800 358 0337. The helpline is staffed during office hours and has an out-of-hours answerphone service that is checked regularly.

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