We are responsible for providing outpatient reception services across the Trust with a team of committed and professional staff. These are very busy areas & provide a focal point for receiving patients, visitors & staff to the hospital. You would be joining a dedicated administrative team that supports patient care within the clinical outpatient environment. The role is essential in capturing clinical activity data on a daily basis to ensure the Trust receives the appropriate financial income.
The patient is at the centre of everything we do. Our experience is creating a patient focused service offering the very best in healthcare support meeting the needs of our customers. Now we are looking for a person with the personality & passion to do them justice, providing our service users the very best we can offer.
To achieve them we need dedicated, engaged, happy & supported colleagues, doing their best for customers, each other and the organisation.
You will be required to have a good level of education and have experience in administration & clerical duties with good keyboard skills. The successful post holders will be expected to cover colleagues in times of sickness & annual leave. Full training will be given on IT systems.
You will need to be able to work in a calm, logical & methodical way but be able to multi-task whilst dealing with frequent interruptions & you must possess effective communication skills.
You should have proven customer care skills or worked in a customer care focused environment. Previous experience in a healthcare setting would be an advantage. We are looking to appoint a cheerful & motivated person with great interpersonal skills & a commitment to customer service to work as an Outpatient Receptionist within the outpatient areas at the Royal Stoke Hospital.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
For more details on the post, please contact Colleen Johnson at Colleen.Johnson@uhnm.nhs.uk, tel no 01782 675493 or apply online at https://apps.trac.jobs/job-advert/4416230?ShowJobAdvert=&feedid=403
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